FAQ's

FAQ's

OUR PRODUCT

1. How many teas are available in your range?

To guarantee the quality of the tea in the Tea Shop, we think that our selection of 120 varieties is the ideal number, since it allows optimal rotation, to keep our products fresh. Our obsession is quality, so the company has a traceability system and it checks and certifies the quality of the tea from its origin, respecting all national and international regulations.

2. Where does it come from?

We have teas from a variety of places (Japan, India, China, Sri Lanka, Kenya, etc.) and of various types (white, green, black, red, blue—both pure and blended with aromas).

How are the new mixes made? Do you create teas often?

Our team of experts works to create unique and exclusive varieties so that customers can discover new aromas and flavours, which create unexpected and surprising nuances in taste.

Our team works constantly to create new blends. Every year we present novelties that surprise our customers.

4. How long has it been since Tea Shop started to create its own blends?

Since its origin as a specialist and point of reference in the sale of high-quality tea, TEA SHOP has been linked to its original Gracia Blend® mix. As the first of its blends, its success and demand have made it a point of reference at every shop.

5. Why are there some teas that are only sold at certain times?

Tea is a natural product, so it is subject to many variables that condition its quality and freshness. To guarantee quality, Tea Shop works closely with international merchants to ensure that it chooses the best crops and plantations in the world, where tea is picked by hand.

We have temporary blends, since we also want to give way to new varieties and to be coherent with our policy of rotation and maximum quality.

We also have special blends for specific times of the year, such as Christmas Tea, or some special blends for the summer.

6. How can I participate in tea workshops?

At its different sales points, Tea Shop offers workshops on different subjects and at different levels, according to the interest and amount of knowledge that you want to acquire. You can check the programming of the Tea Academy on our website and register at our shops.

7. How can I find out about a particular tea or about new items?

To keep up-to-date on the latest new items, promotions, and special offers, we invite you to become members of the Tea Shop Club or to follow us on our website and in the social networks.

Our staff,with a great deal of training in and knowledge about tea, can also advise you and show you around this fascinating world.

8. I want to learn more about the world of tea, what do you recommend?

On our Blog “Me encanta el té” (I love tea), you will find a weekly article that will show you little-known, curious aspects of the world of tea, and we will share all of our team’s passion for this magnificent drink with you. At Tea Shop we also offer workshops to lead you into the world of tea and give you greater knowledge about it.

9. What do the quality seals on some teas mean?

Among our range of teas, we offer organic varieties distinguished by labels that guarantee their organic criteria.


EU ORGANIC BIO LOGO

The logos indicating organic production of the EU and its member nations serve to complement habitual labelling and to increase the visibility of this kind of food and drink for consumers.

For all of these reasons, people who acquire products marked with the EU logo can be entirely certain that

  • At least 95% of the ingredients in the item have been produced organically;
  • The product meets regulations for the official inspection plan;
  • It comes directly from the producer or the transformer in a sealed package;
  • It identifies the producer, the transformer, or the seller and bears the name or code of the inspecting body.


BIO SIEGEL

Bio-Siegel is the label of the German national coordinator, independent of associations and brands; it identifies organically-produced foods and agricultural products.

Bio-Siegel can be used to label all of the products that are produced and inspected in fulfilment of Regulation (ECC) no. 2092/91 on the organic production of agricultural products (EU Organic Regulation) and if at least 95 percent of the components of agricultural origin come from organic agriculture.

 

N.O.P. CERTIFICATION

The National Organic Program (N.O.P.), is the federal regulatory framework regarding organic foods in the United States, which is managed and controlled by the Department of Agriculture (USDA). The N.O.P. covers fresh and processed agricultural and food products ​​ including crops and livestock. According to regulations, the use of the term “organic” is restricted to certified organic producers. This certification is handled by national private, non-profit agencies that have been approved by the Department of Agriculture of the United States (USDA). This process guarantees the involvement of the entire chain of production, distribution, and commercialisation of the product or service that has been granted the organic seal, distinguishing it entirely from the rest of the alternatives on the market.

*Precision: 100% of Tea Shop teas and herbal teas, certified organic or not, respect European legislation following the strict regulations of the EU.

At this link you will find more information about our policy of quality and our commitment to the environment and to respect and transparency with our customers.


ONLINE STORE

1. Is there a minimum order?

You don’t need to make a minimum order, but you can enjoy free shipping for sales of over 35€.

2. What do I do if my order arrives broken, open, or defective?

Contact our Customer Service by e-mail or telephone, and we will replace your order.

3. How can I pay for my order?

We have secure payment, with a credit or debit card and PayPal.

4. How long will it take to get my order?

Delivery time is 24 hours on the peninsula and a maximum of 72 hours in the rest of the geographical area.

5. How long can tea be kept?

Our bulk tea should preferably be consumed within 6 months so that you consume it at its freshest. In packaged tea, heat-sealing allows it to be kept for 24 months.

6. How should I prepare the tea that I have bought?

To prepare any of our teas or herbal teas, the dose is one teaspoon per cup. Pour hot water on the leaves and let it sit for the amount of time indicated on the package.


TEA AND HEALTH

1. Do you have any tea that helps with a cold?

To relieve cold symptoms like fever, sore throat, or a stuffy nose, using tea (like green or white tea) and herbal teas is a natural, effective, very pleasant remedy.

2. I am pregnant; can I drink tea and/or herbal teas?

Pregnant and nursing women must be especially careful with what they drink. Tea in general doesn’t have any counter-indications for pregnant women, but depending on the case, drinks containing stimulants, such as tea, should be avoided. Here at the Tea Shop, we recommend herbal teas, especially Rooibos, which is very beneficial for both mother and child. Even so, keeping in mind that each pregnancy is particular, we recommend that you always consult your doctor and check the ingredients carefully.

3. What teas or herbal teas can my children drink?

At the Tea Shop, you will find a wide range of Herbal teas and Rooibos which are suitable for children, since they don’t have theine. Our staff will also recommend varieties which, in our experience, are more frequently appreciated by little ones. An example is the Magic Forest or Rooibos Moon herbal tea, both of which have a sweet taste that is very pleasant for children’s palates.

4. Do Tea Shop teas, herbal teas, and Rooibos contain gluten?

According to the quality analyses that we periodically do on our product, we can certify that our teas, herbal teas, and Rooibos are gluten-free.

It must be taken into consideration that in the case of dry product, the technical means available do not allow us to avoid occasional contamination in the elaboration process or due to cross-contamination. For this reason, there may be peaks of gluten due to cross- contamination in the field. But on the other hand, it has been demonstrated that gluten doesn’t go into herbal tea, so keeping in mind that the way teas and herbal teas are prepared for consumption is unequivocally by infusion, celiac consumers can be safe drinking Tea Shop teas, herbal teas, and Rooibos.

5. What teas help one to lose weight?

First of all, keep in mind that tea doesn’t promise any miracles. It does offer the reward of enjoying taking care of ourselves every day naturally and safely. Among the various varieties of tea, we emphasize red tea and green tea as the most beneficial for weight control.

If your aim is to lose weight, we recommend that you consult a specialised doctor and ask him or her to recommend a diet that is suitable to your habits and needs.

6. Which of your teas and herbal teas contain lactose?

Find them here: teashop.com/teas-rooibos-teas-and-herbal-teas

7. Do you have teas and/or herbal teas that contain traces of nuts?

Find them here: teashop.com/teas-rooibos-teas-and-herbal-teas

8. I have problems with anaemia, how can drinking tea affect me?

People who have problems assimilating iron or who are predisposed towards anaemia should consult with their doctor. It must be taken into account that tea contains substances called tannins among its antioxidants, which might interfere with the absorption of iron contained in food if the tea is drunk after eating it. Green tea and red tea are varieties that must be avoided if you have trouble assimilating iron. Even so, there won’t be any problem if you wait for a little while so that the food is digested (from 30 minutes to 2 hours, depending on the person).

9. I have trouble with high blood pressure; what teas can I drink?

The caffeine in green tea can increase blood pressure in people who have high blood pressure. Nevertheless, this doesn’t seem to occur in people who normally drink tea or other products containing caffeine. In any case, we recommend the varieties that have lower levels of theine, such as our decaf varieties, and especially our caffeine-free herbal and Rooibos teas.